| RETURN POLICY |
| Refunds: All refunds are done by company check and are mailed to the purchaser. Due to company policy, EZParts.net will not issue credit back to credit cards. No Returns or Refunds on Electrical Parts or Air Conditioning Compressors: All electrical parts (Capacitors, Circuit Boards, Contactors, Door Switches, Flame Sensors, Gas Valves, Heat Strips, Ignitors, Ignition Modules, Limit Switches, Motors, Pressure Switches, Relays, Sequencers, etc.) and Air Compressors, once shipped are not returnable for any reason. Order cancellations: Provided the order has not shipped, all order cancellations are subject to a $20.00 fee. If the order has already been shipped and is cancelled or refused, shipping charges will not be refunded and the order will be subject to a 25% restocking fee upon arrival back to EZParts.net. Custom orders where the product has already been fabricated/manufactured cannot be cancelled and no refunds will be issued. -Air Compressor cancellations: Air compressor cancellations are subject to a 25% cancellation fee. No Refunds on Custom Orders, or Parts Shipped Direct from the Manufacturer: Please check all information carefully. Any part shipped from any manufacturers warehouse is not returnable under any circumstances. Any product that is not a standard stock item or is a custom order for a product made to your specifications cannot be returned. We will not issue any refunds under any circumstances. |
| Return of Product: EZParts.net has a (12) day return period on non-electrical parts from the date of sale. Once 12 days have elapsed, parts are not returnable for any reason. Products that have been installed are also not returnable. Products that have not been installed or damaged and that are not considered electrical parts are returnable with a standard 25% restocking fee and no refund on shipping. Lost Packages: It’s not very common but sometimes packages do get lost in transit or delivered to an incorrect address. If your tracking number states that your order was delivered but you did not receive it, please call us and one of our customer service representatives will need to open a claim with the shipping company. In the meantime the purchaser will need to wait until the matter is resolved or place another order if the part is urgently needed. EZParts.net will not send a replacement package without payment. Damaged Freight: All orders claiming to be damaged in shipment must be reported to one of our customer representatives within 3 days from the date of delivery. Orders claiming to be damaged after that period will not be addressed. |
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